Returns & Refunds
You may return any order to Hjem Editions should it be incorrect or the goods do not meet your approval.
How Returns Work
You will need to notify us by email within seven days of receipt of goods, and return the goods within 14 days to be covered under our returns policy.
Any courier damages or incorrect deliveries should be advised by e-mail, together with a clear digital image of the problem, within three days of receipt of the goods to email@example.com. If items are damaged or incorrect we will arrange collection.
If the goods do not meet your approval, we will offer an exchange (or refund if stock is not available).
All returns will be assessed for damage and customer abuse, should we feel that either have been carried out we may either, offer a partial refund, or no refund. We will not accept returns if the item is used, unless found to be faulty. In the event of a fault you must first contact HJEM Editions by phone or e-mail, we may wish to send an agent to assess the fault, for possible repair, before agreeing any return.
Custom orders are exempt from the 14 day return policy. Any custom order cancelled after the product has been manufactured will be subject to a 30% cancellation charge. This does not affect your statutory rights.
Who covers the cost of the return?
The cost of any returns carriage shall be borne by you. All returns should be insured against carrier damage i.e. recorded delivery. You are responsible for the safekeeping of the item until we receive it. All returns must be packaged in their original packaging to avoid any damage.