All our products are covered by the following 2-year limited warranty guarantee.
The guarantee extends to all products purchased directly from Hjem Editions, either through our website or through the phone with our customer service team. This warranty does not extend to third parties.
The guarantee extends to the customer named on the Billing Address or Delivery Address. Please retain a copy of your proof of purchase as this will be needed when being covered under the 2-year warranty.
The guarantee covers
Any manufacturing flaw in the products despite normal usage or proper handling.
Any manufacturing flaw that is caused despite normal usage and proper handling.
The guarantee does not cover
Conditions arising as a result of fair wear and tear, negligence, wilful damage or misuse.
Any comfort preferences or normal decrease in the upholstery or materials due to general usage.
The guarantee will be invalidated under any of the following circumstances.
If the product is used in a manner incompatible with its intended design and purchase.
If the product has been repaired or altered by someone other than Hjem Editions or authorised agents subject to Hjem Editions.
If the product has been soiled or rendered unhygienic, including a result of burns, stains or liquid damages by yourself.
There is evidence of misuse or use in a non-domestic environment.
The product has been exported outside of Great Britain and Northern Ireland.
In the event of a dispute, we may require for the item to be further inspected. You must agree to provide reasonable assistance to us or third parties to facilitate and enable the inspection. If you do not agree, this can result in us denying your warranty claim.
Making A Claim
You will need proof of purchase, including your order confirmation, to make a claim on our 2-year limited warranty guarantee. To make a claim, please get in touch by phone or email.
The guarantee includes a repair service, or if your product can’t be repaired then we’ll replace it with the same model. If your product is no longer available, we’ll swap it with one of an equivalent specification or purchase value.