Once an order has been placed with HJEM Editions, you will receive a confirmation email. If the item is in stock it should be dispatched within 2 working days. If the item is not in stock or is a bespoke order then we will notify you via email of the expected delivery week.
We will then contact you via email or by telephone approximately a week before delivery to confirm the actual delivery date at a convenient time for both parties.
Non-stock deliveries are usually made within 8-12 weeks from the day of order. For alternate delivery options please contact us on 03334445347 or email us.
On receipt of the goods, please check for any damage to packaging and item before signing delivery confirmation. Please inform the courier / driver of any damage. This covers both yourself and HJEM Editions as failure to do so will be taken as acceptance by you that all goods were received in a perfect condition. In some cases, the courier driver will not wait for the goods to be inspected – in this instance, please sign for the delivery as ‘Unchecked’.
Failed deliveries because of not being able to access the property, either due to size of product, or owner not being present on the agreed day may result in a re-delivery charge.
Standard delivery is to the front door or kerbside only. Please contact us for special arrangements i.e. upper floor deliveries etc… Delivery costs cannot be refunded for failed or refused deliveries for these reasons.